It’s time to think and work out of the box. Advance your knowledge in the latest in management skills with this course. Here, you’ll learn everything you need to know about working from outside the office; accepting and working on constructive criticism from clients; handling tricky situations internally or externally; and encouraging your team to strive for exceptional performance all the time.

Course Outline:

• Agile Working
• Agile Working for Managers
• Giving and Receiving Feedback
• Managing Difficult Conversations in Performance Management
• Meeting Skills
• Chairing a Disciplinary Meeting
• Conflict Resolution
• Personal Resilience
• Supervising: Achieving Excellence
• Using Teamwork to Boost Performance
• Training and Development for Managers

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